The Welcome Home Program: Helping People Return Home Safely and with Dignity

Every year, countless patients remain in hospital not because of medical need, but because their homes are unsafe to return to. Clutter, pest infestations, and unsanitary conditions can make a space unsafe for the patient to return to — preventing discharge and prolonging recovery. Recognizing this gap, CleanStart Property Services partnered with social workers and healthcare providers to develop the Welcome Home Program, a coordinated service designed to help individuals transition safely from hospital back to their homes.

The Welcome Home Program

Through this program, our teams provide:

• De-cluttering and hoarding remediation

• Cleaning and sanitization

• Junk and hazardous waste removal

• Pest control and property restoration

Each referral begins with a quick assessment and, when needed, an in-person site visit. We prioritize urgent cases and can respond within 24 hours. Once work is complete, homes are safe for both residents and in-home support staff — enabling timely discharges and improved health outcomes.

What makes this program unique is its social impact. CleanStart is a Living Wage and Buy Social-certified social enterprise, meaning every job supports employment for individuals overcoming barriers to traditional work. Our team members receive full benefits, paid training, and opportunities for advancement, creating a cycle of community benefit that extends well beyond the immediate job site.

The Welcome Home Program has already proven successful in partnership with Fraser Health and other housing providers across the Lower Mainland. By restoring safe, dignified homes, we’re helping reduce system pressures and creating space for people to heal — at home.

💙 Safe homes. Dignified living. New beginnings.
Learn more about our programs